Privacy Policy

Ozaro.fit ("Platform") is operated by OZAROFIT PRIVATE LIMITED, a company incorporated in India, having its registered office in Gurugram, Haryana ("Ozaro.fit", "we", "us", or "our"). We value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, and services.

This Privacy Policy applies to all individuals who interact with the Ozaro.Fit platform, including customers or end users (“Users”) and fitness professionals who register, onboard, or work with the platform (“Trainers”). This includes interactions through our mobile applications, website, and related services.

1. Information We Collect From Users

Mandatory Profile Information

• Mobile number

Optional Profile Information

• Name
• Date of birth
• Gender
• Email address

Service & Subscription Information

• Address (for booking personal training sessions)
• Locality (for booking group sessions)

Health & Fitness Information (Voluntarily Provided)

• Height and weight
• Fitness goals
• Injury history
• Medical conditions (self-declared)
• Assessment notes recorded by trainers during fitness assessments

Note: Providing health and fitness information is voluntary. By providing this information, you provide us with your explicit consent to process this data solely to personalize your fitness services. You may withdraw this consent at any time by contacting us, though this may limit our ability to provide certain services.

2. Information We Collect From Trainers

Personal Information

• Mobile number
• Full Name
• Date of birth
• Gender
• Email address
• Profile Photos

Identity & Verification Information

• Government-issued identification documents such as Aadhaar and PAN (for identity verification and compliance purposes)
• Background verification status and related verification metadata

Professional Information

• Fitness-related certifications and credentials
• Professional profile details
• Specializations information

Operational Information

• Session assignments
• Attendance records
• Aggregated ratings and feedback received from Users

3. How We Collect Information

We collect information through:

• Direct user input during onboarding, profile updates, and purchases
• Trainer-recorded assessment notes during fitness sessions
• Limited automated collection for app functionality and analytics
• Essential cookies on our website for basic operation

We do not collect real-time GPS or continuous location data.

4. Purpose of User's Information

We use your information to:

• Create and manage user accounts
• Deliver and schedule fitness sessions
• Personalize workouts and training programs
• Assign trainers and coordinate sessions
• Process payments and generate invoices
• Send transactional communications (OTP, reminders, updates)
• Improve platform performance and user experience
• Comply with legal, tax, and regulatory obligations

Info: Ozaro.fit does not use your information to provide medical advice or diagnosis.

5. Purpose of Trainer's Information

We use your information to:

• Create and manage user accounts
• Verifying identity and professional credentials
• Conducting background verification and onboarding assessments
• Assigning sessions and managing service delivery
• Ensuring user safety and platform integrity
• Maintaining records required for legal, regulatory, and operational compliance
• Improve platform performance and user experience
• Comply with legal, tax and regulatory obligations

Info: Ozaro.fit does not use Trainer information for advertising or marketing profiling purposes.

6. Payments & Financial Information

• All payments are processed through third-party payment gateways.
• Ozaro.fit does not store your card, bank, or UPI details.
• We retain transaction identifiers and invoices for accounting and tax compliance.

5. Sharing of Information of Users

We may share limited user information with:

• Assigned Trainers: name, address/locality, session details, and subscription information (excluding payment data)
• Internal Staff: support and operations teams for service delivery and issue resolution
• Service Providers: analytics platforms such as Firebase and AppsFlyer, in aggregated or limited form

We do not sell, rent, or trade your personal data.

6. Sharing of Information of Trainers

We may share limited trainer information with:

• Assigned Users: limited professional information such as trainer name, profile details, certifications and profile photographs may be shared with Users only when a Trainer is assigned to a User for service delivery
• Internal Staff: authorized administrative, operations, and compliance personnel for onboarding, verification, session assignment, safety monitoring, and platform management
• Background Verification Service Providers: limited information such as name, phone number, and email address may be shared with external verification service providers (such as SpringVerify) for background verification purposes. Such verification is conducted independently, with consent obtained directly from the trainer
• Service Providers: infrastructure, storage, and analytics service providers in a limited or controlled manner for secure data storage, system operation and platform analytics

We do not sell, rent, or trade your personal data.

7. Data Visibility

• Trainer–User Interaction:
• When a Trainer is assigned to a User for a session, limited contact information such as phone number may be shared to enable coordination related to service delivery. Such information is shared strictly for operational purposes and is not intended for unsolicited communication.

8. Health & Safety Disclaimer

Health and fitness information is:

• Self-declared by users or recorded during assessments
• Used only to tailor fitness sessions
• Not intended for medical treatment or diagnosis

Users are responsible for consulting medical professionals where required.

9. Data Retention & Deletion

9.1 Retention

We retain personal data only for as long as necessary to:

• Provide Services
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

9.2 Deletion Requests

Users & Trainers may request deletion from the Data Retention Policy Page.

Upon a valid request:

• Health and fitness data, including injury history, medical conditions, assessment notes, height, and weight, will be deleted
• Basic profile and transaction-related information may be retained where required by law for compliance, taxation, audit, or record-keeping purposes

Deletion requests are processed within a reasonable timeframe, subject to legal obligations.

Information collected from Users and Trainers is retained and deleted in accordance with our Data Retention Policy, which outlines role-based retention periods, deletion procedures, and lawful retention obligations.

10. User Rights

You have the right to:

• Access your personal information
• Correct or update inaccurate data
• Request deletion of eligible data
• Withdraw consent for optional information

Certain rights may be subject to lawful retention requirements.

11. Children's Privacy

• Minors may use the Platform only with parental or guardian consent and supervision.
• Ozaro.fit does not knowingly collect personal data from children without such consent.

12. Security of Information

We implement reasonable technical and organizational safeguards, including:

• Secure, access-controlled systems
• Encrypted communication (HTTPS)
• Cloud infrastructure hosted on AWS (India region)

Despite these measures, no system can guarantee absolute security.

13. Communications

We may send:

• OTPs for authentication
• Transactional messages related to payments and sessions
• Service updates and reminders

We do not send unsolicited promotional communications without consent.

14. Policy Updates

We may update this Privacy Policy periodically. Updates will be reflected on the Platform, and continued use signifies acceptance of the revised policy.

15. App Permissions

Our mobile application may request the following permissions:

• Location: To allow you to add an address for the workout session
• Notifications: To send you workout reminders, session updates and other important communication

You can manage these permissions through your device settings at any time.

16. International Data Transfers

Our servers are located in India (AWS India region). If you access our Platform from outside India:

• Your data will be transferred to and processed in India
• We ensure appropriate safeguards are in place for such transfers

For users in the EEA/UK: Our legal basis for processing your data is the performance of the contract (delivering services) and your explicit consent for health data.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, the name and contact details of the Grievance Officer are provided below:

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and endeavor to resolve the grievance within one month from the date of receipt.