Privacy Policy

Ozaro.fit ("Platform") is operated by OZAROFIT PRIVATE LIMITED, a company incorporated in India, having its registered office in Gurugram, Haryana ("Ozaro.fit", "we", "us", or "our"). We value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, and services.

1. Information We Collect

1.1 Information You Provide Directly

Mandatory Profile Information

• Mobile number

Optional Profile Information

• Name
• Date of birth
• Gender
• Email address

Service & Subscription Information

• Address (for booking personal training sessions)
• Locality (for booking group sessions)

Health & Fitness Information (Voluntarily Provided)

• Height and weight
• Fitness goals
• Injury history
• Medical conditions (self-declared)
• Assessment notes recorded by trainers during fitness assessments

Note: Providing health and fitness information is voluntary and intended solely to personalize fitness services.

2. How We Collect Information

We collect information through:

• Direct user input during onboarding, profile updates, and purchases
• Trainer-recorded assessment notes during fitness sessions
• Limited automated collection for app functionality and analytics
• Essential cookies on our website for basic operation

We do not collect real-time GPS or continuous location data.

3. Use of Information

We use your information to:

• Create and manage user accounts
• Deliver and schedule fitness sessions
• Personalize workouts and training programs
• Assign trainers and coordinate sessions
• Process payments and generate invoices
• Send transactional communications (OTP, reminders, updates)
• Improve platform performance and user experience
• Comply with legal, tax, and regulatory obligations

Ozaro.fit does not use your information to provide medical advice or diagnosis.

4. Payments & Financial Information

• All payments are processed through third-party payment gateways.
• Ozaro.fit does not store your card, bank, or UPI details.
• We retain transaction identifiers and invoices for accounting and tax compliance.

5. Sharing of Information

We may share limited information with:

• Assigned Trainers: name, address/locality, session details, and subscription information (excluding payment data)
• Internal Staff: support and operations teams for service delivery and issue resolution
• Service Providers: analytics platforms such as Firebase and AppsFlyer, in aggregated or limited form
• Payment Gateways: solely for payment processing

We do not sell, rent, or trade your personal data.

6. Health & Safety Disclaimer

Health and fitness information is:

• Self-declared by users or recorded during assessments
• Used only to tailor fitness sessions
• Not intended for medical treatment or diagnosis

Users are responsible for consulting medical professionals where required.

7. Data Retention & Deletion

7.1 Retention

We retain personal data only for as long as necessary to:

• Provide Services
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

7.2 Deletion Requests

Users may request deletion by emailing support@ozaro.fit.

Upon a valid request:

• Health and fitness data, including injury history, medical conditions, assessment notes, height, and weight, will be deleted
• Basic profile and transaction-related information may be retained where required by law for compliance, taxation, audit, or record-keeping purposes

Deletion requests are processed within a reasonable timeframe, subject to legal obligations.

8. User Rights

You have the right to:

• Access your personal information
• Correct or update inaccurate data
• Request deletion of eligible data
• Withdraw consent for optional information

Certain rights may be subject to lawful retention requirements.

9. Children's Privacy

• Minors may use the Platform only with parental or guardian consent and supervision.
• Ozaro.fit does not knowingly collect personal data from children without such consent.

10. Security of Information

We implement reasonable technical and organizational safeguards, including:

• Secure, access-controlled systems
• Encrypted communication (HTTPS)
• Cloud infrastructure hosted on AWS (India region)

Despite these measures, no system can guarantee absolute security.

11. Communications

We may send:

• OTPs for authentication
• Transactional messages related to payments and sessions
• Service updates and reminders

We do not send unsolicited promotional communications without consent.

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be reflected on the Platform, and continued use signifies acceptance of the revised policy.